Management
Each client is assigned the following to assure consistent quality and turnaround time at all times:
      • One central point of contact (Account Transitions Officer) who coordinates among all departments to assure the client gets what they want when they want it
      • A Quality Assurance Manager who manages the overall quality of the team
      • Dedicated transcription team/s
      • All other departments (Accounting, HR, and IT) are informed of the specific requirements of each client

Source
      • 24 hour QA and MT surplus capacity maintained at all times
      • 17 training sites to source from
      • 15-30 OJT trainees are accepted and trained each month to provide an anytime supply of qualified MTs
      • All year round attendance in job fairs and other job promotion events to find the best MTs and QAs

Screen
      • Computerized and manual MT skill assessment system
      • Personality assessment tests administered per applicant
      • Rigorous interview screening conducted by HR, QA and AM prior to hiring

Train
      • One on one client and technology specific training
      • Standard in-house transcription and process training per MT
      • Customized training per client conducted by the QA account officer in charge

Place
      • All year round MT place and upgrade program to assure steady growth of each account while maintaining quality

Specialize
      • Specialty training per account to adjust to client preferences. This includes medical specialty training, speech recognition skills training, or technology training.